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Qantas Domestic Business Class Amid COVID 疫情下澳州航空的商务舱服务 -

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2021-01-25 17:01:44

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Written by Kurtis Lee

Overview

Airline 航空公司: Qantas 澳洲航空(QFA/QF)

Aircraft Type 机型: 737-800

Aircraft Rego 注册编号: VH-XZH

Cabin Class 舱等: Business

Flight No. 航班编号: QF731

Flight Route 路线: SYD-ADL

This flight was flown during Covid times and so it reflects how Qantas adapts to the situation. Because of the Covid crisis, A lot of airlines worldwide has cut down their services, including lounge closure and also simplifying meal services however this wasn’t the case for Qantas. Instead, almost after nine months covid has impacted on the aviation industry, services has returned to how it was before coronavirus, while its opponent Virgin Australia is still struggling to do so due to its ongoing financial hardship. So, in this flight review, let’s take a look at how Qantas performed.

疫情下的飞行反映了澳洲航空如何有效地适应和使用新的服务方法。相比很多其他航空公司，澳洲航空没有因此而减少服务。事实上，在疫情影响航空业将近1年之后，服务水平都差不多回复到疫情之前。而澳州第二间主要航空公司，维珍澳洲航空公司在这方面就较逊色。

Lounge 贵宾室

First, the lounge. Business class customers and other eligible frequent frees are welcomed to use the Qantas business lounge, which is located opposite to gate 4.

As a covid safety measure, the buffet section is staffed and food will be distributed by the staff.

I found a spot in the far end of the lounge to settle down as there is usually fewer people. There are also plenty of charging spaces. Boarding call was also made in the lounge for each flight.

随着贵宾室重新开放，所有合资格的乘客可以回到贵宾室在出发之前放松一下。唯一不同的是所有食物都由自助餐形式变成根据需求供应。

大部分的座位旁边都设有差电座。

The lounge faces the Qantas maintenance area 窗外正是澳洲航空的维修棚

Choose beween sitting on the bar stool or on the comfy couch

Seats

With a seat width of 22 inches and pitch of 37 inches, the comfort was more than enough for this 2-hour fight. Each seat also offers a neck support, recline function as well as a leg rest

座位阔度为22吋，脚部空间37吋。这个座位在这2小时的旅程已经算是舒适。

2 main seat functions: recline and legrest

两个主要功能: 躺下和脚部支撑

This particular 737 was refitted with an upgraded SkyInterior cabin, featuring a more spacious cabin 737较新的舱位(SkyInterior cabin), 看上去较宽阔和现代化。

Meals

Qantas has its business class laid out in the 737 in a 2-2 configuration across 3 rows. On my flight, the cabin was full. We pushed back 10 minutes behind schedule but then we were quickly on our way.

澳洲航空的737商务舱有3行，并已2-2配置排列。在飞行当天，商务舱爆满。虽然出发时间比原定迟了10分钟，但我们很快便起飞了。

There was only one cabin crew serving the business cabin but he still tried his best to maintain an efficient service. Each passenger was addressed ‘sir’ or ‘miss’ instead of their last name.

虽然爆满的商务舱只有1位空中服务员，但服务迅速而且有效率。空服员以先生/女士称呼每位乘客，如果航班飞行时间较长，空服会以姓氏称呼

On this morning fight, breakfast was served and the main consisted of a frittata, sausages, bacon and spinach, with a toss of tomato sauce. Appetiser was a pastry and to finish off was a passion fruit yogurt.

早餐只有一个选择－蛋批 (frittata)，肠，烟肉，菠菜还有一个酥皮造的前餐。

As for drinks, water, juices, coffee and tea were offered.

饮品部分有水，果汁，茶和咖啡。

This was definitely unexpected as other airlines have cut down their service to a minimal

这样丰富的早餐在疫情之下是没有预计到的

IFE 娱乐系统

There is one IFE seat back screen on every seat but they weren’t operational. Instead, passengers were invited to connect to the inflight wifi and access entertainment vis the Qantas entertainment app. However, there were no any movies whatsoever. The only thing that was on offer was news. Apart from that, I also had no luck accessing the internet.

每个座位后方都设有娱乐系统，但并没有电影。乘客需要使用自己的电话或平板电脑连接到机上的网络并使用Qantas Entertainment App。但应用程序里也没有任何电影，只有新闻和飞行信息。

Conclusion 总结

This was my first time flying in months and I was thrilled to have received such as positive experience. The cabin crew was professional and efficient. Qantas, as a national carrier, surely has the edge over its struggling counterpart, Virgin Australia. However, the latter focuses more on the soft product, which could be a plus for some travellers, as we shall see in the next review on my return journey.

在停止了飞行数个月后，这是我的第一个航班，很庆幸可以尝试到那么全面的飞行体验。空服员很专业和有效率。身为澳州的代表航空公司，澳洲航空有很多硬件都比维珍澳洲航空有优势。虽然如此，后者在软件上均较出色，这就留在下一个飞行报告再为大家介绍吧！

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